Vacancy: Operation Manager wanted at Control Risks

About the job

As an Operations Manager you will be supporting and driving the Crisis and Security Consulting operations business with a focus area on excellence in operations and project management. You will be required to ensure the delivery of commercial, administrative and world class operational support and competence. This is a regional role with a focus on Nigeria and wider West Africa.


Tasks and Responsibilities

  • To assist with the management of West African based client engagement of business development
  • To assist in the day-to-day management of Protective Services and Embedded Consultant Services and client requirements across West Africa
  • Support other Operations Managers with the management of all engagement’s tasks throughout Europe, Middle East & Africa as required
  • Maintaining and expanding client relationships through collaborating with clients to identify needs and opportunities to ensure delivery of high quality work
  • Identify and advise on opportunities to improve operations management processes and implementation
  • Promote the link between Control Risks service lines and embedded consultants to ensure effective lines of communication
  • Ensure that consultants are effectively supported by Control Risks
  • To assist with the operational management of consultants in accordance with client requirements, Control Risks policies and appropriate international standards
  • To assist with the commercial management of embedded consultancy engagements, including scoping and writing high quality proposals
  • To assist with the identification, vetting and management of third-party providers across the region
  • Developing client successful client relationships
  • Work with the Business Operations team to ensure administration is of the highest standard
  • To assist in the creation and management of sales leads, if required

Knowledge and Experience

  • Previous commercial experience in a risk consultancy business
  • Keen interest in regional affairs
  • Developed commercial skills
  • Experience in successfully managing client / consultant relationships
  • Highly developed communication skills – written and verbal

Qualifications and Specialist Skills

  • Project / commercial management skills
  • Education to degree level / or relevant commercial experience
  • Developed IT skills (Microsoft Office)


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